Agency FAQs

Contact our team with your agency name, website, main markets and contact details. We will review your enquiry and share the applicable collaboration agreement. Before you begin marketing a development, the scope of the collaboration and its commercial terms must be agreed in writing.

Yes. We work with agencies serving international buyers. The developments and client markets covered by your collaboration are defined in your agreement. Please check with our team before introducing a buyer from a market outside that scope, including buyers who are tax resident in Spain.

Our standard agency collaboration is non-exclusive. The developments and markets you may promote are set out in the signed agreement. Any different arrangement must be expressly agreed in writing.

Before arranging a viewing, contact our team to register the introduction. Provide your agency name, the client’s name and contact details, and the development they are interested in, using the channel agreed with us. Make sure the client has been informed and that you are authorised to share their details. Registration is subject to a viewing or validation by Altamare Living; sending a name alone does not confirm attribution.

We record introductions and sales activity to establish which agency has introduced and supported the client. The protection period, follow-up requirements and commission attribution are governed by your agreement. Keep us informed of your activity and ask our team to confirm the registration before proceeding.

Tell us before arranging a viewing or making any commitment. Our team will review the existing record and the involvement of each party under the applicable agreement. A new introduction does not automatically override an existing record or create a right to commission.

If you have been issued a personal agency link, share it with clients exactly as provided so it can help identify the source of their enquiry. A link visit alone does not register a client, reserve a home or guarantee commission. Please also follow the agreed client registration process.

Contact our team with the development, preferred date, client details and language required. We will confirm the arrangements and access available at that stage of the project. If you cannot attend, agree the visit arrangements and any effect on commission with us beforehand.

Ask our team for the latest availability, price list, floor plans, specifications and approved visual materials for the developments covered by your agreement. Confirm a home’s status and current price before presenting an offer or requesting a reservation.

Marketing must use official materials and receive the written approval required by your agreement before publication. This includes listings, social posts, campaigns and translations. Images and plans must not be altered, including with AI, in a way that changes the approved project, views, dimensions or finishes. Keep any required notices visible and update your listings when information changes.

Use the current prices and payment terms supplied by Altamare Living. Any discount, incentive or alternative payment arrangement requires our prior written approval. Please send proposals to our team before making a commitment to the client.

The commission rate, calculation basis and any sharing arrangements are set out in your signed agreement and the annex for the relevant development. Contact our team for the terms applicable to your agency before introducing clients.

Payment follows the milestones and conditions in your signed agreement. Any advance depends on the agreed purchase contract and buyer payment requirements being met. Final settlement is subject to the applicable completion, payment, documentation and invoicing conditions. A client enquiry or viewing does not by itself trigger payment.

Ask our team to confirm the home’s availability and the current reservation procedure. Altamare Living will provide the approved documentation, payment instructions and any applicable deadline. A request, viewing or verbal agreement does not by itself take a home off the market; wait for our confirmation.

The agency cannot sign reservation or sale documents on behalf of Altamare Living, or receive or hold client funds on our behalf. Our team coordinates the approved documents and payment instructions directly with the buyer and their representatives.

Your agency and our team coordinate the commercial follow-up and the information needed as the purchase progresses. Contact us for project updates, documentation and handover arrangements. The buyer’s independent advisers should handle their legal, tax and financing advice.